Secretary II - Primary Health Care (Designated)

About the Opportunity

Please Note: This is a designated position. The successful candidate must be from the following designated group in order to be considered; must self-identify as Indigenous. When applying, please ensure your Candidate Profile and Personal Information is up to date which includes any self-identifications.

Reporting to the Health Services Manager, the Secretary II fulfills an important role as the link between doctor/clinician and patient. The secretary’s ability to successfully complete a complex array of administrative and technical tasks relating to the job is critical to providing a high standard of care to our patient population. In this role the secretary is responsible:

• Responding to patient inquiries face to face and on the telephone
• Identifying patient needs at first point of contact and directing them to services as appropriate
• Assisting patients with the completion of forms and other documents
• Scheduling and management appointments including office appointments, procedures, group appointments, multi-provider appointments and specialist clinic appointments
• Using internal messaging, report generating and task management tools within electronic patients record
• Document management including prioritization of documents for review, preparation of chart copies, faxing, uploading of documents to patient health record, verifying documents and disposition of records
• Performing all aspects of physician billing including provincial billing (MSI), third party billing, group billing, non-insured services billing, creating and modify billing bundles and generating billing reports
• Ordering and distributing medical and office supplies and other equipment, as required
• Providing clerical support (e.g. agendas and minutes, organizing meetings) for the team as required
• Participate in quality improvement and patient safety initiatives
• Perform other duties as assigned to ensure the efficient and effective operation of the department

Please note this position requires travel to facilities within Colchester County. A valid driver's license and access to reliable transportation is required. 

About You

We would love to hear from you if you have the following:

• Successful completion of a medical office administration program required
• Minimum of one (1) year experience in office administration required
• One (1) to two (2) years’ experience in MSI billing processes preferred
• An equivalent combination of experience and training may be considered
• Extensive experience in electronic communication (including but not limited to) Microsoft Word, Access and Outlook 
• Demonstrated competence in verbal and written communication and public relations skills 
• Experience with electronic patient records such as (but not limited to) MedAccess preferred
• Experience working in a multi-disciplinary, multi-doctor family practice medical office preferred
• Knowledge of medical terminology and Dictaphone transcription preferred
• Reliable transportation is required for work assignment
• Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent, full-time position; 70 hours bi-weekly
• Shifts may include evenings, weekends, and holidays

Compensation and Benefits

$25.19 - $28.08 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.