Manager - Patient Access & Flow - Care Coordination Centre (C3)

About the Opportunity

Nova Scotia Health has established a new Care Coordination Centre that will improve how we coordinate the movement of patients throughout their healthcare journey. It will use artificial intelligence, predictive analytics, and patient status to provide a real-time view of access to care, patient flow, and health system resources to support decision-making. It will also generate actionable insights to drive continuous improvements in how healthcare is delivered to improve the quality of patient care. The Care Coordination Centre supports teams to identify issues and find solutions together, using real-time data. This will translate into improved patient access and flow, efficient bed management and discharge planning, better scheduling of staff, and more collaboration across health zones across the province. 
 
Reporting to the Director of Patient Access and Flow in Northern Zone, the Patient Flow Manager is a fully realigned and integrated role in C3 that incorporates the 24/7 patient flow and after hours administrative functions. Using sound principles of Utilization Management the role is responsible for facilitating patient placement to appropriate services by identifying and overcoming delays in admission, transfer and discharge. This position involves liaising with the Emergency Department, Booking Officers, Health Service Directors, Managers, Staff Physicians, Discharge Planning Coordinators and other Health Care Agencies within and external to NSHA and possibly in other provinces. 

While the day focus of this role, when full administrative supports are on site, will be on clinical flow, after hours and on holidays and weekends the role will provide a resource for health professionals and support departments and the liaison for Senior Management and Executive. The incumbent on duty will make decisions that will ensure the highest standard of patient care.

About You

We would love to hear from you if you have the following:
 
•    Relevant Bachelor’s Degree required (BA, BBA, B.Sc. or Health Related Discipline); Nursing preferred
•    Relevant Master’s Degree an asset
•    Minimum of three years of progressive administrative experience in health care management and/ or related experience
•    Clinical experience with utilization and patient flow management practices, methodologies or equivalent knowledge, experience and education is required
•    Demonstrated organizational skills in leadership, communication, decision-making, problem-solving and motivation
•    Demonstrated knowledge of Best Practice Utilization Management and Clinical Flow practices
•    Ability to interpret and execute administrative directives in order to act as the executive representative
•    Demonstrated knowledge in current trends in health care practice
•    Demonstrated effective decision making competency related to patient care management both with respect to engagement of clinical teams and physician leaders as well as administrative clinical leadership
•    Knowledge of and experience with change management principles and methodologies
•    Flexibility and ability to work independently as well as a member of a multidisciplinary team
•    Knowledge of Administrative Policy/Procedures
•    Must possess the ability to take a leadership role and make independent decisions in any situation, assuring legal and ethical issues are considered and demonstrating diplomacy, tact, creativity and good judgment in interpersonal relationships in a demanding fast paced environment
•    Competencies in other languages preferred, French an asset
 
Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

•    Long Assignment, Full-time (100%); 75 hours bi-weekly

•    Approximately 12 months (dates are subject to change)

Compensation and Incentives

$44.13 - $58.63 hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.