Admitting/Switchboard Clerk - Health Information Services

Req ID: 147544
Company: Nova Scotia Health
Location: Eastern
Zone, St. Martha's Regional Hospital  
Department: IMIT HIS Admitting & Registration SMRH

Type of Employment: Casual Casual Relief (3% FTE) x 5 position(s)

Status: CUPE Admin Professionals Position
Posting Closing Date: Open Until Filled

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.


Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with an Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out to see why more people from across the globe are moving here.



About the Opportunity

The purpose of this position is to receive and register inpatients and outpatients in a professional, efficient and caring manner in accordance with hospital policies and procedures.

Specific responsibilities include:

  • Admit, discharge and transfer patients
  • Register outpatients for clinics, Day Surgery, Emergency
  • Operate switchboard and direct calls as required to departments and patients
  • Maintains current knowledge of alarm procedures
  • Act as receptionist to the general public and other clients
  • Generate, distribute and maintain daily/monthly statistical reports
  • Accept financial payments, provide receipts, facilitate transport of receipts/payments to finance and maintain cash drawers
  • Incumbent will utilize NShIS and CRT
  • Physical ability to perform the duties of the position, including bending, carrying, walking, pushing and sitting for long periods of time
  • Other job related duties

About You

We would love to hear from you if you have the following:

  • Grade 12 plus graduation from an accredited secretarial or business course, or 1 year related clerical/secretarial experience required
  • Medical Terminology Course
  • One (1) year experience in the clerical field an asset
  • Proficient keyboarding skills
  • Demonstrated knowledge of Windows
  • Good interpersonal and communication skills – a high degree of tact, judgement and confidentiality
  • Ability to work independently, assess situations and seek resolution if possible, in accordance with District policies and procedures
  • Ability to work in an area with frequent interruptions
  • Competencies in other languages an asset, French preferred
  • Incumbent will be required to pass a written skills test and interview process


Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.


  • Casual Relief Positions 
  • 24/7 rotation including days, nights evenings, weekends and holidays

Compensation and Incentives

$20.0857 - $21.9045 Hourly 

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted. 


​This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.


​As per the COVID-19 Mandatory Vaccination Protocol in High-Risk Settings, Nova Scotia Health requires all team members to be fully vaccinated by November 30th, 2021. 


Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.


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