Registration/Scheduling Clerk, Primary Health Services - Hybrid
Company : IWK Health
Req ID: 187599
Department/Program: Primary Health, Healthy Populations & Provincial Initiatives
Location: Halifax
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $22.894 - $24.8939 /hour
Closing Date: September 24, 2024 (Applications are accepted until 23:59 Atlantic Time)
IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.
Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.
The Opportunity
The Registration/Scheduling Clerk is responsible for the timely patient registration and processing, as well as for the scheduling of physician clinic time, both on a requested basis and discretionary basis. responsibilities include, but are not limited to: accurately entering patient information into Meditech; completing various health forms and consents as required; assisting with quality audits and/or corrections; liaising with various departments within the health centre, other health centres, appointments; receiving and relaying messages via phone and fax; scanning and archiving; copying and mailing information to clients and physicians; maintaining supplies; obtaining charts from Health Records; training new staff as required; other related duties.
Hours of Work
Monday-Friday, hours as per operational requirements, 7-hour shifts.
HYBRID option, with a minimum of one-day per week on-site at IWK Health, Main Campus.
Your Qualifications
- Minimum High School Diploma or G.E.D. required.
- Graduate from a recognized medical secretarial or medical office administration diploma program preferred
- Previous experience in a health care setting, an asset
- Minimum of six (6) months related experience preferred
- Medical terminology certificate, preferred.
- Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates)
- Demonstrated accurate keyboarding and data entry skills required. Testing may be conducted on short-listed candidates and results may be factored into the candidate’s overall suitability for this position.
- Working knowledge of office equipment (e.g., fax machine, photocopier, scanner, etc) required.
- Demonstrated strong time management, analytical, and problem-solving skills required.
- Demonstrated excellent organization skills, strong communication (verbal & written) and interpersonal skills required.
- Demonstrated ability to prioritize workloads required.
- Demonstrated initiative; self-motivated and able to work with minimal supervision/direction required.
- Demonstrated high regard for quality, accuracy, and attention to detail required.
- Demonstrated ability to work well with others and in an interprofessional team required.
- Demonstrated flexibility to meet workload demands required.
- Excellent judgment and discretion in handling confidential and/or sensitive information required.
- Experience in patient scheduling/booking preferred. Experience with Community Wide Scheduling (CWS) an asset.
- Competency in other languages an asset.
Thank you for your interest in IWK Health.
Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.
This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.
An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.
If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.
Job Segment:
Medical, Data Entry, Clerical, Scheduler, Healthcare, Administrative