Registration/Scheduling Clerk, DI - Signing Bonus available
Company : IWK Health
Req ID: 170820
Department/Program: DI Administration, Diagnostic Services & Maritime Medical Genetics
Location: Halifax
Type of Employment: Permanent Hourly FT (100% FTE) x 3 position(s)
Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $20.0923 - $21.913 /hour
Closing Date: Open until filled
Successful applicants will be eligible to receive a one-time Signing Bonus of $1,000. In turn, a Return of Service will be required for a (1) one-year period.
IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.
Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.
The Opportunity
Reporting to the Manager, Diagnostic Imaging, the Registration & Scheduling Clerk is responsible for the timely and accurate booking, scheduling and registration of patients and families, including inpatients, ambulatory clinic patients and outpatients with imaging appointments at IWK Health. The Registration & Scheduling Clerk interacts with patients, families, team members, radiologists, referring clinicians, students, and partners in a respectful and collaborative manner in keeping with principles of family centered care, and Health Centre standards to meet the needs of our patients and their families.
Summary of Duties:
• Greets, receives, instructs and directs patients, families, visitors and hospital staff.
• Answers incoming telephone calls and performs registration duties at designated reception areas and workroom locations.
• Obtains primary patient demographics, MSI or third-party billing information from patients as required
• Schedules patients for a variety of medical imaging procedures and exams.
• Data entry in relevant information systems as required
• Follows-up with scheduling contacts, nursing personnel, physicians and/or others to obtain missing information and to correct scheduling errors.
• Filing/sorting/mailing/faxing of reports as required
• Other clerical duties as required
Hours of Work
7-hour weekday shifts with variable schedule between 0700 and 1800
Your Qualifications
• Successful completion of High School Diploma or GED required.
• Minimum of 1 year of previous experience in a similar role in a health care setting is required.
• Successful completion of recognized business/secretarial program an asset.
• Previous experience with MEDITECH Magic modules applicable to Health Information Services, i.e. Community Wide Scheduling (CWS), Admission (ADM) and Radiology (RAD) preferred.
• Computer proficiency including email, internet and ability to work within Microsoft Office required.
• Previous experience with eMedical, eReferral and/or Xero preferred.
• Demonstrated attention to detail, accuracy and data entry skills.
• Demonstrated communication, both verbal and written, and conflict resolution skills.
• Demonstrated interpersonal, collaboration and teamwork skills.
• Demonstrated tact and discretion in dealing with sensitive and confidential patient information. Demonstrated ability to maintain confidentiality.
• Demonstrated commitment to customer service in the healthcare environment.
• Demonstrated planning, organizing, prioritizing and time management skills.
• Demonstrated accountability, initiative, and ability to work independently.
• Demonstrated adaptability in a technology-driven environment an asset.
• Excellent attendance.
• Demonstrated understanding of medical and radiology terminology an asset.
• Competencies in other languages an asset.
In the absence of qualified applicants, the IWK reserves the right to consider other applications that may not fully meet the requirements listed above.
Thank you for your interest in IWK Health.
Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.
This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.
An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.
If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.
Job Segment:
Data Entry, Information Systems, Clerical, Scheduler, Radiology, Administrative, Technology, Healthcare