Registration/Scheduling Clerk, 6 North Ambulatory Clinic
Company: IWK Health
Req ID: 191340
Department/Program: 6 N Hem/Onc Ambulatory, Children's Medical Care
Location: Halifax
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $22.894 - $24.8939 /hour
Closing Date: 18 November 2024 (Applications are accepted until 23:59 Atlantic Time)
IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.
Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.
The Opportunity
Reporting to the Manager, Hem/Onc/Neph Services, the Registration/Scheduling Clerk is primarily responsible for patient registration/scheduling for the Hem/Onc Care Team, and also provides registration/scheduling support to other care teams within the Hematology/Oncology/Nephrology Service when required. Responsibilities include, but are not limited to:
• Scheduling clinic appointments, accommodating the various needs of clients and staff.
• Co-ordinating appointments for patients requiring OR procedures and other multi-disciplinary sessions.
• Registering patients for clinic visits; greeting and directing clients.
• Accurately entering patient information into Meditech.(and other computerized databases as required).
• Completing various health forms as required.
• Receiving and relaying messages via phone and fax.
• Maintaining adequate supplies and orders as needed.
• Providing general support to clients and staff (filing, photocopying, making telephone calls, workload data, etc.).
• Ordering blood work.
• Cover main clinic phone line.
• Participating in ambulatory care team discussions as required, offering input and energy into efforts at improving clinic efficiency and functioning.
Hours of Work
Monday to Friday, 0800 - 1600
Your Qualifications
• Minimum High School Diploma or GED required.
• Graduate of a recognized Secretarial or Office Administration Diploma Program an asset.
• Previous experience in CWS registration and scheduling required, preferably in a hospital setting.
• Knowledge of computer programs, including MS Office and Outlook, required.
• Previous experience with Meditech required.
• Demonstrated flexibility to meet workload demands.
• Demonstrated accurate keyboarding and data entry skills required. Testing will be conducted on short-listed candidates and results will be factored into the candidate's overall suitability for this position.
• Strong organizational and time management skills required.
• Strong interpersonal and communication skills required.
• Demonstrated initiative and ability to work as a team player.
• Medical terminology required.
• Competency in other languages considered an asset.
Thank you for your interest in IWK Health.
Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.
This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.
An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.
If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.
Job Segment:
Clinic, Hematology, Oncology, Data Entry, Clerical, Healthcare, Administrative