Manager, Protection, Parking, & Helideck Services (PPHS)

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Company : IWK Health

Req ID: 214133
Department/Program: Protection & Bus Cntnty Srvs, Facilities, Protection & Business Continuity
Location: Halifax
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Start Date: ASAP
Union Status: Management, Management/Non Union Bargaining Unit
Compensation: $38.3620 hourly - $47.9524 hourly
Closing Date: January 09, 2026 (Applications are accepted until 23:59 Atlantic Time)

This is not a designated position, however, preference will be given to qualified candidates who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, and/or 2SLGBTQIA+. Please self-identify on your application.

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Director of Facilities, Protection, & Emergency Management, the Protection, Parking & Helideck Services (PPHS) Manager provides strategic and operational oversight of the delivery of enterprise-wide, high-quality, 24/7: disaster / emergency response, helideck operations, parking, safety, protection, and security services for IWK Health.

The PPHS Manager, is responsible for strategic planning and ongoing improvements associated with enterprise-wide protection of people and property, and safety. The PPHS manager directly oversees protection / security services at the main campus and the AIS/CIS inpatient community site, while providing various levels of support to the other multiple community site locations throughout Nova Scotia.

The PPHS Manager engages in extensive stakeholder consultation for the purposes of developing comprehensive and cohesive strategic and operational plans and identifying optimal solutions for safety and security issues and related projects. Including ongoing improvements associated with departmental operations and finances, including helideck operations, security systems, and parking systems. This includes overseeing staff recruitment, training, orientation, daily activities, performance management and incident investigations / interviews. As well as managing a development, maintenance, and improvement program for all related policies, procedures, guidelines, and technology-based systems.

The PPHS Manager provides 24/7 situational leadership strategically preparing for, and operationally during, security / emergency related situations liaising with all levels of IWK leadership internally and various levels of federal, provincial, and municipal governments externally (such as Transport Canada, police/RCMP, fire services, Department of Health and Wellness, etc.).

Hours of Work

75 hours biweekly, typically 8-4, M-F.
Flexibility in schedule and periods of On Call may be required to manage a 24/7 service.

Your Qualifications

Successful completion of a university degree at a bachelor’s level required. Master’s in Business Admin or Health Admin preferred.
Successful completion of a post-secondary protection, security, corrections, law enforcement, fire, emergency management, or similar diploma required.
A combination of training and relevant experience may be considered.
Minimum three years’ experience managing / supervising PPHS related staff and services required. Experience in acute health care, children’s health care, and mental health care settings preferred.
Minimum five years of professional protection, security, or emergency services related experience required.
Minimum two years of experience supervising unionized staff preferred.
Non-Violent Crisis Intervention required. Instructor level preferred.
Successful completion of the Heart and Stroke Foundation of Canada (BLS) Program within the last 12 months, or successful completion of a BLS Renewal Challenge Certificate required.
Certified Protection Professional, Certified Healthcare Protection Administrator, or similar certifications preferred.
Incident Command, Emergency Management, Business Continuity, and/or Fire Safety certifications and experience preferred.
Adult education / learning / training certification preferred.
Experience in acute health care, children’s health care, and mental health care settings preferred.
Working knowledge and experience of helicopter / helideck operations and Transport Canada Standards.
Working knowledge of PCS relevant codes, standards, and legislations, such as: National Building and Fire Codes; NFPA and CSA Standards; Canadian Criminal Code; Occupational Health & Safety Act; Protection of Property Act; Involuntary Psychiatric Act (emergency room patient watch), etc.
Proficiency with computers and Microsoft applications (Word, Excel, Outlook, etc.) required.
Experience with the following applications preferred: SIMS, SAP, MAP, Kronos, DirectLine, Chubb EST3 fire panel systems, FireWorks GUI, Millennium Ultra access control, Genetec CCTV systems, EmergHub, etc.
Strong organizational and prioritization skills with proven ability to manage and lead during emergencies, high pressure, and chaotic situations.
Demonstrated commitment to customer focused and collaborative approaches.
Dedication to continuous learning and improvement.
Effective written, verbal and presentation/communication skills with experience instructing and providing training.
Strong report writing skills.
Strong process/procedure development and implementation skills.
Experience in acute health care, children’s health care, and mental health care settings preferred.
Competency in other languages considered an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.

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