Diagnostic Imaging Referral Officer - Central Intake
Company : IWK Health
Req ID: 202080
Department/Program: DI Administration, Diagnostic Services & Maritime Medical Genetics
Location: Halifax
Type of Employment: Permanent Hourly FT (100% FTE) x 2 position(s)
Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $23.6572 - $26.7684 /hour
Closing Date: May 14, 2025 (Applications are accepted until 23:59 Atlantic Time)
IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.
Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.
The Opportunity
Reporting to the DI Manager, and under the governance of the Provincial DI Central Intake service, the IWK DI Central Intake Referral Officers receive, review, and route DI referrals to the most appropriate DI site utilizing validated current criteria and a medical imaging referral management system. The Referral Officer is the first point of entry for all non-urgent outpatient Diagnostic Imaging (DI) referrals within IWK Health. The Referral Officer is an integral member of the DI Central Intake team. The Referral Officer must build trust with the referring/receiving providers, patients, and DI departments to ensure they have confidence that all referrals will be managed appropriately and expeditiously. The Referral Officer must understand the impact of, and have advanced skills in communication, priority/triage setting, organization, judgement, collaboration and coordination. Due to the critical nature of this role, high attention to detail is required to ensure a) appropriate review and routing of referrals and b) all relevant patient care information is available to facilitate a successful Diagnostic Imaging appointment.
Hours of Work
- Permanent full-time position; 70 hours biweekly
- Evenings and weekends may be required
- This position offers a offers a hybrid/work from home model
Your Qualifications
- Minimum of one (1) year office administration program plus one (1) year of recent related clerical experience in DI, with scheduling or booking OR Grade 12 completion and two (2) years of recent related clerical experience in DI with scheduling or booking is required.
- Proof of completion of a Medical Terminology course required (or willing to complete course within 6-months of hire)
- Ocean eReferral trainer or superuser status considered a strong asset
- Demonstrated attention to detail, accuracy and data entry skills.
- Demonstrated excellent communication skills, verbal and written and conflict resolution skills, including interactions with referring and receiving providers, patients, and other intake office and healthcare site staff.
- Demonstrated interpersonal, collaboration and teamwork skills.
- Demonstrated tact and discretion in dealing with sensitive and confidential patient information. Demonstrated ability to maintain confidentiality.
- Demonstrated commitment to customer service in the healthcare environment.
- Demonstrated planning, organizing, prioritizing and time management skills; consistently able to meet timelines.
- Demonstrated accountability, initiative, and ability to work independently with minimal supervision.
- Demonstrated computer skills and adaptability in a technology-driven environment an asset.
- Competencies in other languages an asset.
Thank you for your interest in IWK Health.
Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.
This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.
An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.
If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.
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