Clerical Coordinator - DI Interventional Radiology (IR) & Central Intake (CI)
Company : IWK Health
Req ID: 202128
Department/Program: DI Administration, Diagnostic Services & Maritime Medical Genetics
Location: Halifax
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Start Date:
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $28.804 - $31.7698 /hour
Closing Date: June 03, 2025 (Applications are accepted until 23:59 Atlantic Time)
IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.
Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.
The Opportunity
Reporting to the Clinical Manager of Diagnostic Imaging, the Clerical Coordinator, Interventional Radiology (IR) & Central Intake (CI) is responsible for the organization and direct supervision of those daily operations within Diagnostic Imaging (DI) which support the booking and coordination of special procedures, interventional radiology, and provincial DI Central Intake referrals to the IWK. The Clerical Coordinator promotes, supports and advocates for the well-being of staff, patients and families by ensuring the provision of diagnostic imaging support services that are accurate, professional, in keeping with the principles of family-centered care, and protect patient and family confidentiality and privacy at all times.
The Clerical Coordinator, IR & CI facilitates communication and collaboration between schedulers, clinical staff, radiologists and anaesthesia, as well as internal and external partners, to support decision-making and departmental efficiencies. In collaboration with the DI clinical managers and provincial Central Intake office, the Clerical Coordinator, IR and CI oversees the processing of incoming IWK imaging referrals supporting IWK DI Referral Officers and will identify issues that have potential or actual impact on clinical care. The Clerical Coordinator, IR & CI monitors and evaluates patient care standards and workload and makes recommendations and/or takes action for change as appropriate.
The Clerical Coordinator, IR & CI is the Key User for the Clinical Information and associated applications, as well as all other software/equipment required for the operation of the team and acts as a resource for all staff in this regard. Participation in training new employees as well as continual monitoring, identifying issues requiring staff education and collaboration with the appropriate individuals to address learning needs are requirements of this role.
The Clerical Coordinator, IR & CI is responsible for staff scheduling related to IR and CI, in accordance with the Collective Agreement as well as Diagnostic Imaging and Central Intake operational requirements. This role tracks employee attendances/absences and Payroll for the team. The Clerical Coordinator, IR & CI orders and maintains stock of all required office supplies. The Clerical Coordinator, IR & CI works collaboratively with the Diagnostic Imaging Clerical Coordinator, supporting registration and scheduling and providing cross coverage relief.
Hours of Work
70 hours biweekly; flexibility to support the provincial Central Intake hours of operation will be required.
Your Qualifications
- High School Diploma or GED required.
- Graduate from a recognized Office Administration Program required.
- A combination of equivalent education and experience may be considered.
- Minimum of three (3) years related administrative experience is required, at least one (1) year of which should be in a Diagnostic Imaging service.
- Competency with healthcare related computer applications including but not limited to Ocean eReferral, MediTech Magic, XERO, MS Office Suite and/or other Radiology-related information systems is an asset.
- Demonstrated excellent communication skills, verbal and written and conflict resolution skills, including interactions with referring and receiving providers, patients, and staff is required.
- Demonstrated interpersonal, collaboration and team building skills are required.
- Demonstrated tact and discretion in dealing with sensitive and confidential patient information is required.
- Demonstrated commitment to customer service in the healthcare environment.
- Demonstrated planning, organizing, prioritizing and time management skills; consistently able to meet timelines with demonstrated flexibility to meet workload demands is required.
- Demonstrated accountability, initiative, and ability to work independently with minimal supervision is required.
- Competencies in other languages is an asset.
Thank you for your interest in IWK Health.
Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.
This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.
An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.
If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.
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